Privacy Policy

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and role (coach or player). Coaches may also provide organization and team information.

Player Information: Coaches may add player profiles including name, graduation year, position, and jersey number. Player email addresses are collected to create player accounts.

Assessment Data: We collect responses to assessment questions, scores, and timestamps when assessments are completed.

Tryout Data: For tryout candidates who participate without creating an account, we collect name, graduation year, position, and assessment responses. Candidates may opt in or out of anonymous data sharing.

Usage Information: We collect basic app usage data to improve the platform, including feature usage patterns and error logs.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the DiamondMetriq platform
• Enable coaches to assign assessments and review results
• Allow players to take assessments and view their results
• Track player development and progress over time
• Generate team insights such as Practice Priorities and Team Strengths
• Improve the quality and accuracy of our question bank
• Communicate with you about your account and our services
• Analyze anonymous, aggregated data to improve baseball IQ benchmarks

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. We do not share your information with advertisers.

We may share information in the following limited circumstances:

• Within your organization: Coaches within the same team or organization may view player assessment data as permitted by the platform.
• Service providers: We use trusted third-party services (including Supabase for database hosting and Anthropic for AI features) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law or to protect the rights, property, or safety of DiamondMetriq, our users, or the public.

Anonymous data: With your consent, we may use anonymous, de-identified assessment scores to build baseball IQ benchmarks and percentile rankings. No personally identifiable information is included in this data pool.

4. Minor Users

DiamondMetriq is designed for use by high school and travel baseball players, many of whom may be under 18. Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information. If you believe a child under 13 has provided us with personal information, please contact us at legal@diamondmetriq.com.

We take extra care with data related to minors:

• Player accounts for minors are created by and managed through their coach
• We do not knowingly collect more information from minors than is necessary to provide the service
• Parents or guardians may contact us to review or request deletion of their child's data
• Assessment results for minor players are controlled by their coach — players only see results after their coach releases them

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure database hosting, and access controls that limit who can view your data.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your account and assessment data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

Anonymous, aggregated assessment data may be retained indefinitely to support baseball IQ benchmarking, as this data cannot be linked back to individual users.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of anonymous data sharing at any time
• Receive a copy of your data in a portable format

To exercise any of these rights, please contact us at legal@diamondmetriq.com or submit a request through our Data Subject Access Request portal.

8. Cookies and Tracking

The DiamondMetriq mobile app does not use cookies. Our website may use minimal cookies to remember your preferences and improve your browsing experience. We do not use tracking cookies for advertising purposes.

9. Third-Party Services

DiamondMetriq uses the following third-party services:

• Supabase — Database and authentication hosting
• Anthropic — AI-powered question generation and season insights
• Netlify — Website hosting
• Expo / React Native — Mobile app framework

Each of these services has their own privacy policies governing their use of data.

10. US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have additional rights under applicable state privacy laws, including:

• Right to know: Confirm whether we process your personal information and access the categories we hold
• Right to correct: Request correction of inaccurate personal information
• Right to delete: Request deletion of your personal information
• Right to portability: Receive a copy of your personal information in a portable format
• Right to opt out: Opt out of the sale or sharing of your personal information for targeted advertising (note: we do not sell personal information)
• Right to non-discrimination: Not be discriminated against for exercising these rights

California residents: Under California Civil Code Section 1798.83 ("Shine the Light"), you may request information about disclosures of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

To exercise any of these rights, email legal@diamondmetriq.com or submit a request through our Data Subject Access Request portal. We will verify your identity and respond within the timeframes required by applicable law.

Appeals: If we decline a request, you may appeal by emailing legal@diamondmetriq.com with the subject line "Privacy Rights Appeal."

11. Account Deletion

You may delete your DiamondMetriq account at any time from within the app: Settings → Account → Delete Account. Account deletion is permanent and will result in the removal of your personal information within 30 days, except where retention is required by law.

Coaches must archive any active teams before deleting their account. Player accounts deleted through the app will have personally identifiable information removed; anonymized assessment data may be retained for service improvement and benchmarking.

If you cannot access the app to delete your account, you may request deletion by emailing legal@diamondmetriq.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify users through the app or by email. Your continued use of DiamondMetriq after changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at legal@diamondmetriq.com.